FAQ

Call 888-776-1848 for your free estimate

Firewood Products Made in the USA

Firewood Products Made in the USA

Free Estimates | Heavy-Duty & High-Powered | Custom-Built

Brute Force Frequently Asked Questions

Have a firewood processor-related question? We have the answer. Check out these FAQs and give us a call today for more information!

How long has Brute Force been building processors?

In 2009, we started by building the Brute Force Line of outdoor wood boilers. Then in 2012, we started working with firewood processors as a dealer for another brand. Brute Force has been building our line of firewood processors since 2014.

Where do you build your processors?

Our processors and outdoor boilers are made in Dorchester, WI. We are proud to make our products in the United States.

What makes your processors better than others?

Our machines are built heavier than most other processors in their class. We also include many standard features including:

  • Hydraulic oil cooler
  • Electric bar oiler
  • Hydraulic live deck (18-24 and 24-30)
  • Hydraulic lift conveyor with side swing (18-24 and 24-30)
  • Integrated tail lights
  • Adjustable hitch
  • And more!

What are your hours?

We typically answer the phone from 7 am to 4:00 pm, Monday through Friday, and we are available on Saturday & Sunday by Appointment Only.

Call 888-776-1848 for service.

What is your privacy policy?

BruteForceMfg.com Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://bruteforcemfg.com (the Site). Although we are currently not accepting orders through our website, our privacy policy addresses online ordering for future use.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as Device Information.

We collect Device Information using the following technologies:

Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as Order Information.

When we talk about Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Siteyou can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiatives (NAI) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting:

FACEBOOK https://www.facebook.com/settings/?tab=ads

GOOGLE https://www.google.com/settings/ads/anonymous

BING https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliances opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Sites data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

What are your warranty options?

We offer a 1-year warranty on firewood processors and a 1-year warranty on log splitters. There is a 3-year warranty on Kohler power parts. Feel free to call us about the various options we have available. When you're looking for the best firewood processors around, trust in Brute Force USA!

Is your equipment only good for commercial use

Our equipment, including our firewood processors and commercial log splitters, is ideal for a variety of applications! Although the equipment is heavy-duty and built for commercial use, it is also suitable for residential use.

Do you have anything in stock currently?

The majority of our equipment is custom built to order. Please refer to our specifications sheets on our website regarding our commercial log splitters and firewood processors. If you have any questions about our products, reach out to us at (888)776-1848.

What delivery options are available?

We can ship to the continental USA and Alaska. As of now, shipping is not included in the prices for our equipment, including our commercial log splitters. If you prefer, you can pick up your order from our factory. Contact us today for a free estimate!

Contact Us

Customer service is our number one priority. If you have any questions about our products or services, give us a call or shoot us an email!

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